Return Policy

At Aptofit TrackPro, we strive to ensure our customers have a smooth and satisfactory shopping experience. If for any reason you are not satisfied with your purchase, please review the return and refund guidelines below.

Check Items on Delivery

We recommend inspecting your order immediately upon delivery to ensure the product meets your expectations and is free from visible defects or damage.

General Return and Refund Policies

Returns

You have 30 days from the date you receive your product to request a return.

To be eligible for a return, the product must be:

  • Unused and in the same condition as received
  • Returned in the original packaging
  • Accompanied by proof of purchase (order number or receipt)

All original items, accessories, manuals, and packaging must be included.

Return eligibility and options may vary depending on your location and fulfillment partner.

Important: This website is an advertising and marketplace platform. Product fulfillment and warranty services may be provided by third-party suppliers or the manufacturer.

Refunds

Once your returned product is received and inspected, you will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original payment method.
  • Refund processing times vary depending on your payment provider and may take several business days to appear in your account.

To initiate a refund request, please contact our customer support team:

Email: support@aptofittrackpro.com
Phone: +852 4729 6611

Shipping

  • Customers are responsible for return shipping costs unless otherwise stated.
  • Shipping fees are non-refundable.
  • If a refund is approved, the cost of return shipping may be deducted from the refund amount.

Exchanges

For product exchanges, please contact our customer support team. Depending on the supplier’s policy, you may be offered:

  • A replacement product
  • Store credit
  • A refund to the original payment method

Exchange availability may vary by product and fulfillment partner.

Exceptions to the Return Policy

  • Discounted or promotional items may be final sale and not eligible for returns or exchanges.
  • Returned items must show no visible signs of use, wear, or damage.
  • Products returned without original packaging or accessories may not be eligible for a refund.

Steps to Initiate a Return

To request a return, please follow these steps:

  1. Contact our support team via email or phone with your order number and reason for return.
  2. You will receive return instructions and a return shipping address (if approved).
  3. Package the product securely in its original packaging.
  4. Ship the item using a trackable shipping method.

Contact Information

If you have any questions about this Return Policy, please contact us:

Company Name: Aptofit TrackPro
Website: www.aptofittrackpro.store
Email: support@aptofittrackpro.com
Phone: +852 4729 6611

Address:
Office No. 12, 19/F, Ho King Commercial Centre,
No. 2–16 Fa Yuen Street, Mongkok, Kowloon, Hong Kong

Important Disclaimer

This website is an advertising and marketplace platform. We may receive compensation for referrals to third-party products or services. Product fulfillment, warranties, and manufacturing responsibilities may be handled by external suppliers or manufacturers.

The information provided on this website is not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making health-related decisions.